Frequently Asked Questions

Shipping & Delivery

Read our shipping and delivery information.

How much is delivery in Lebanon?
Standard delivery is currently $5 on eligible orders below $100. Orders of $100 or more may qualify for free delivery. All applicable charges and options are confirmed at checkout.

Do you deliver outside Lebanon?
Available destinations, rates and delivery options are shown at checkout. If your destination is unavailable, please contact our team before ordering.

Payments & Orders

Can I pay when my order arrives?
Cash on Delivery is available where offered. Your available payment methods are shown during checkout.

How do I get help with an order?
Email 360cosmedics@gmail.com and include your order number so our team can assist.

Products & Returns

Where can I find information about a product?
Check the product details and its packaging for ingredient, usage and suitability information. Contact us if you need further clarification before purchasing.

How do I ask about a return or refund?
Contact our support team with your order number and the relevant product information before returning any item. The team can clarify eligibility and the next steps.

Need personal assistance? Contact us on WhatsApp or email 360cosmedics@gmail.com.