Refund policy

Last updated: 30 October 2026

This policy applies to online purchases from 360 Cosmedics at 360cosmedics.com, operated by 360cosmadics.

Requesting a return

For eligible online purchases, you may notify us that you wish to withdraw from the purchase within 10 days after delivery, or within any longer period expressly agreed for your order. Statutory exceptions apply, including goods already used, goods made to your specifications and goods damaged through misuse. These exceptions do not remove your rights concerning goods that were defective, damaged or incorrect when supplied.

Email 360cosmedics@gmail.com or contact us on WhatsApp at +961 70 151 115. Include your order number, product name, delivery date and reason for the request. Photos can help us review damaged or incorrect items.

Arranging the return

Contact our team before sending an item back so we can coordinate the return handoff and explain the next steps. Keep the item and its packaging available while arrangements are made. Requesting return instructions does not remove your statutory rights.

Damaged, incorrect or defective items

Contact us with your order information and a description of the issue. These requests are assessed separately from change-of-mind returns, in accordance with applicable consumer protection law.

Delivery charges

Return delivery charges may be paid by the customer or by 360 Cosmedics, depending on the circumstances of the return. Our team will explain who is responsible before the return delivery is arranged.

Any refund of the original delivery charge is determined by the circumstances and applicable consumer protection law. Our team will explain the refund breakdown before arranging the return.

How refunds are paid

Refunds are issued through Whish Money or in cash via our delivery service. Our team will coordinate the refund method and delivery arrangements with you.

Refund timing

Refunds are issued on the same day or within 3–5 days after we receive the returned item.

Your rights

Nothing in this policy limits rights or remedies that cannot be excluded under applicable consumer protection law.